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Problem

In situations where users are unable to log into ServiceMobility, clearing cache and optionally removing the home screen icon is a great way to help solve problems.

Solution

Please make sure the Safari browser cache has been cleared

To clear Safari browsing cache

  • Go to iPhone Setting
  • Scroll to safari application
  • Scroll to bottom of the options
  • Select Clear History and Website Data.

https://support.apple.com/en-gb/HT201265



Optionally, remove the App Icon from the Homescreen

If you touch and hold an app from the Home Screen and the apps start to jiggle:

  • Tap the Remove icon in the upper-left corner of the app.
  • Tap Delete App, then tap Delete to confirm.
  • Tap Done.

To Re-Add:

  •  Go back into the Library, Search for the application and readd the icon.