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Problem

On attempt to login to

User receives error 'Account is Disabled' or 'Password has expired'


Solution


Please click on the 'Forgot Password' link:


https://my.servicepower.com/


ServiceDispatch  / ServiceClaims


  1. Enter your ServicePower username
  2. Click Reset password


This will then send a secure, one time link note containing a temporary account password to the e-mail address registered to the user account.


Updating Password

When updating to a new password, the temporary password received via e-mail should be entered into the 'Old Password' field.

IMPORTANT

If you do not receive an e-mail within 30 minutes, please check your e-mail provider spam folder.

If you still do not see any e-mail after checking your spam folder, please navigate to Support | ServicePower and submit a ticket.

  • Servicers should follow the instructions titled 'Servicer and Installer Support'
  • Clients and Manufacturers should follow the instructions titled 'Software Support'